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Coffee Customer Service

Our Coffee Shop serves customers the freshest, most delicious blends of coffee and specialty drinks throughout the day. In this department, you'll work with a team to provide incredible customer service and share your knowledge and passion for the coffee industry. If you are a coffee fanatic and love the scents of freshly brewed coffee, this could be the role for you!
People (Who We Are)

  • Support, encourage, and respect co-workers

  • Work with supervisor to set and achieve goals for development

  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws

  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations


Customer (What We Believe)

  • Build rapport with customers by remembering ""regular"" drink orders, making recommendations, and conversing with customers while preparing orders

  • Share your knowledge and passion for the industry and educate others about product offerings

  • Maintain product levels throughout the day by stocking, refilling and rotating product


Product (What We Do)

  • Follow Wegman core recipes to prepare drink orders with speed, accuracy, and a consistent outcome

  • Merchandise products in innovative and eye-catching displays to promote sales



  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures


Work Environment

  • Work includes walking, standing for up to 4 hours without a break, repetitive hand and arm movements, bending, reaching, frequent lifting, and sometimes reaching and lifting above shoulder height, along with continuous interaction with customers and co-workers in a fast-paced environment. The average weight range of items lifted is 1-10 pounds with a maximum weight lifted of 35 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)

  • Work includes the safe and proper handling of Basic tools & Equipment such as coffee machines, cash register, u-cart, food service appliances

  • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment


Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.
Qualifications
Preferred Qualifications

  • Customer service experience, preferably in a food service, grocery or retail setting

  • Experience operating a cash register

  • Experience working in a coffee shop




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