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Health and Wellness Customer Service

Our Health & Wellness department helps our customers live healthier, better lives by supplying all of the products they need to maintain a healthy lifestyle. In this area, you'll work with a team to provide incredible service and ensure shelves are fully stocked with a variety of soaps, lotions, medications, and many more personal hygiene products. If you enjoy helping others and working in a fast-paced environment, this could be the role for you!
People (Who We Are)

  • Support, encourage, and respect co-workers

  • Work with supervisor to set and achieve goals for development

  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws

  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations


Customer (What We Believe)

  • Proactively approach customers, assist them in locating products, provide suggestions and answer any questions about products, and direct specific healthcare-related questions to a pharmacist

  • Familiarize self with products in the department as well as inventory in the backroom to assist customers in locating items and product availability

  • Seek to expand personal knowledge about products and share with customers to better assist them


Product (What We Do)

  • Unload deliveries, stock shelves, displays and backroom while recognizing how seasons and holidays affect product sales

  • Maintain department appearance by rotating product, sustaining product levels throughout the day, properly shrinking outdated product, checking expiration dates, ensuring shelves and displays are well-merchandised

  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures


Work Environment

  • Work includes walking, standing for up to 4 hours without a break, kneeling, repetitive hand and arm movements, occasional heavy lifting, bending, and reaching, along with continuous interaction with customers and co-workers. The average weight range of items lifted is 5-15 pounds with a maximum weight lifted of 50 pounds rarely. You may also work in General Merchandise or Card Shop. May be exposed to various allergens (things that may cause an allergic reaction)

  • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment


Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.
Qualifications
Preferred Qualifications

  • Customer service experience, preferably in a food service, grocery or retail setting


Preferred Skills

  • Passion and knowledge of health and wellness products




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