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Technical Customer Account Specialist (TAS) Horizon

Responsibilities

  • Establish long-term relationships within assigned accounts while developing an understanding of the client s strategic goals and overall impact on business results.
  • Undertake discovery and education activities to identify opportunities for EUC product usage across organizational functions and processes
  • Provide project leadership, coordination and architectural guidance for the customer s Horizon Suite, Workspace One, Enterprise Mobility initiatives along with other major VMware initiatives.
  • Collaborate with cross-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.
  • Map additional VMware solutions to the customer s unique business and technical requirements and use cases.
  • Maintain current high-level knowledge of VMware s Horizon Suite, Workspace One, and Enterprise Mobility along with technical knowledge of VMware s overall product line and future product direction.
  • Manage and drive competing requests across simultaneous client engagements.
  • Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
  • Understand the customer s high-level business challenges while functioning as an advisory resource for Best Practices and driving adoption of VMware solutions within your accounts.

Preferred Skills:

  • 5+ Years of Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization).
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Ability to explain complex technical concepts to a variety of audiences, including CxO level and other personnel.
  • Maintain current knowledge of the entire VMware EUC portfolio
  • Strong technical background in End User Computing and Cloud Infrastructure (Technical certifications preferred).
  • A background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is a plus.
  • Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels.
  • Experience with VDI Solutions including but not limited to Horizon, Workspace One and AirWatch
  • Windows desktop OS administration experience
  • Experience with VMware Horizon solutions including View, UEM, App Volumes, and Workspace One
  • Enterprise desktop management experience (Windows/Linux)
  • Ability to travel up to 30% across the Americas
  • B. S. degree in an engineering and / or technical discipline from an accredited college / university required: Computer Science, Computer / Electrical Engineering, Industrial and Systems Engineering, Mechanical Engineering, Aerospace Engineering


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